How do you process returns?
Returns: If for any reason you are dissatisfied with your purchase you may return it to us within 45 days of the original purchase date. Returned products must be returned with receipt, packing slip, or invoice, and with all original packing materials and in their original condition. Opened software and recorded media are not returnable unless defective. The customer is responsible for all return shipping charges. All special orders and items returned without original packing materials or not in original condition are subject to a 20% restocking fee. Please allow up to 2 weeks for your return to be processed. Your refund will be processed in the same manner in which payment was made.
Defective Merchandise: Within 45 days of the original purchase date, defective merchandise may be exchanged for a like item or returned for a refund. After 45 days, and up to 1 year after original purchase, defective merchandise may be exchanged for a like item or repaired at the discretion of Percussion Source. If a like item is not available, a substitution may be made at the discretion of Percussion Source. Percussion Source will be responsible for the costs associated with the return and replacement shipping.
Basic Beat Guarantee: If you are not fully satisfied with a Basic Beat purchase or if there are any defects with the product within the first year, let us know. We will be happy to exchange it for a replacement item or merchandise credit. All exchanges or replacements are subject to approval. Percussion Source will be responsible for the costs associated with the return and replacement shipping.
MERCHANDISE RETURN INSTRUCTIONS:
Please call 1-866-849-4387 for a return authorization number. Have your packing slip ready when you call.
Ship returned item(s) in original packing materials via UPS or Parcel Post insured to:
Attn: Percussion Source Returns
RA # _______________
401 Westcor Dr
Coralville, IA 52241
To assist us with your return, please document the account number listed on your packing slip on the outside of the return package.
Discrepancies or Shipping Damage: Any order discrepancies or shipping damage must be reported within 10 days of receipt. Please retain all packing materials for damaged shipments as the carrier may need to inspect them. Any photos you can take of the damaged product or packaging would be very helpful. Percussion Source will be responsible for the costs associated with return and replacement shipping.
How do I cancel an item or my entire order?
If your order has not yet been released to our warehouse for packing and shipping it may be canceled. Please call us at 1-866-849-4387 or email us at firstname.lastname@example.org to see if your order can be canceled.
Because we try to ensure a prompt delivery of every order, most orders are processed and released within 24 to 48 hours. If you need to cancel an order, please contact us as soon as possible so we can catch it before it's released to the warehouse for shipping.