Help & FAQ Frequently Asked Questions

There are four easy ways to order from Percussion Source. Please choose one of the following:

• Phone: Call our Nationwide Toll Free Line 1-866-849-4387 (local line 319-351-0482) between 9:00 am and 5:00 pm Central Time, Monday - Friday.
• Web: Order at any time online at www.percussionsource.com.
• Fax: Fax to our Nationwide Toll Free Line 1-888-470-3942 (local line 319-351-6124)
• Mail: Mail your order to:
  Percussion Source
  P.O. Box 5521
  Coralville, IA 52241

Note: All orders must include an address and telephone number for the billing and shipping addresses.

School/Institution/Business orders must be accompanied by a credit card number, check, purchase order, purchase order number or gift certificate. If paying by purchase order, all accounts are subject to credit approval. Purchase orders should be sent to service@percussionsource.com. The total balance of the invoice is due within 30 days of the invoice date. If your account becomes past due, you will be charged a 1.8% late fee per month. If your account becomes past due by 90 days, service to your account will be suspended and legal action taken. Orders must specify if payment will be made on partial shipments. If this information is not provided, a partial shipment will be sent and prompt payment will be expected. Backordered items will be invoiced and shipped separately. Orders paid by check must include a single check made out to Percussion Source. We cannot accept multiple checks from students to be applied to an order.

Note: All orders must include an address and telephone number for your billing and shipping addresses.

Orders from individuals must include payment at the time of ordering by Visa, Master Card, Discover, American Express, Personal Checks*, PayPal**, Apple Pay***, gift certificate, or gift card.

*If you wish to pay by check, your order must be mailed with the check. Make checks payable to Percussion Source. Any returned checks will be debited from your checking account electronically for the face amount of the check plus a fee of $30 - $50 according to state law. All payments must be made in US dollars.
**Send PayPal funds to Paypal@westmusic.com.
***Apple Pay orders will be shipped complete. Orders containing drop-ship items are not eligible for Apple Pay.

Note: Your primary telephone number and address are required for all orders.

Percussion Source works with many vendors and can often special order items that are not advertised in our catalog or website. These items are considered special order items and are subject to a 20% restocking fee if returned. Please call us at 1-866-849-4387 or email service@percussionsource.com.

Requests for special order items can take 24-48 hours for us to confirm availability with our vendors.

Yes! To place an order that ships outside the United States/US territories, find the Zonos Hello widget in the bottom-left corner of the screen and select your shipping country. International orders will be taken to a separate checkout page that will display accurate shipping rates.

All international order placed through Zonos checkout will ship complete to ensure the accuracy of the shipping cost estimate.

due to supplier restrictions, we are limited in what we can ship outside of the United States. If you encounter a checkout error message indicating you are unable to order a product, please call us to find out more.

When you place an order on our website, Percussion Source sends an automatic email confirmation notifying you that we have received your order. This confirmation is sent from donotreply@percussionsource.com.

If you do not receive an order confirmation, please check your junk mail or spam folder.

Orders sent to us by postal mail or fax do not automatically receive an order confirmation unless it is requested on the order.

If you would like to confirm a mailed order or faxed order, please clearly state that you are "confirming a previously placed order" in your correspondence. In the absence of this clarification, your order may be duplicated and you will be responsible for all shipping charges and return of merchandise.

Shipping rates are determined by the subtotal dollar amount of the order. Rates for Standard, Upgraded, 2nd Day, and Next Day Air for shipments within the United States, APO/FPO, and US Territories are listed below.

Express shipping orders must be placed by 2:00 p.m. Central time to ensure shipment on the same day. Express orders placed after 2:00 p.m. Central time will ship the following business day.

Next Day and 2nd Day orders will be delivered Monday through Friday. To arrange for Saturday Delivery please call 800-397-9378. Additional charges will apply.

We accept Visa, MasterCard, Discover, American Express, Paypal*, Apple Pay**, Personal Checks***, Gift Cards, Money Orders, and approved Institutional Purchase Orders****.

*Send PayPal funds to Paypal@westmusic.com.
**Apple Pay orders will be shipped complete. Orders containing drop-ship items are not eligible for Apple Pay.
***If you wish to pay by check, your order must be mailed with the check. Make checks payable to Percussion Source. Any returned checks will be debited from your checking account electronically for the face amount of the check plus a fee of $30 - $50 according to state law. All payments must be made in US dollars.
****Send purchase orders to service@percussionsource.com

Note: Your primary telephone number and address are required for all orders.

We will gladly accept a purchase order from institutions such as schools, churches, hospitals, and businesses. If paying by purchase order, all accounts are subject to credit approval. Send purchase orders to service@percussionsource.com.

We can accept your purchase orders by mail, fax, internet, and phone. However, please be sure to only use one method so that duplications do not occur.

For example, please do not fax your purchase order and then call and place the same order. Institutional orders are billed on open accounts and are due within 30 days of the invoice date.

If your account becomes past due you will be charged a 1.8% service charge per month. If your account becomes past due by 90 days, service to your account will be suspended and legal action taken.

Please contact our Accounts Receivable department at 1-866-849-4387 or service@percussionsource.com if you have any questions.

Yes! Follow this link to learn more.

The states in which we are required to charge sales tax are rapidly changing. If your institution is tax-exempt, please fax us your exempt certificate. Percussion Source currently charges sales tax on orders that ship to Colorado, Illinois, Iowa, Michigan, Minnesota, Missouri, Ohio, New Jersey, North Carolina, Nebraska, Nevada, South Dakota, Tennessee, Texas, and Wisconsin.

We try to clearly indicate the stock availability of all items that we sell on percussionsource.com. If a product is in stock and ready to ship, you should see the text "In Stock" under the product image on category pages, and below the product title on the individual product page. If we have limited quantities of an item available, you may see the text "In Stock! Only (#) left!".

If an item is out of stock you may see the text, "Ordered By Request" This text indicates that we do not currently have the item in stock, however, we can special order it for you. Special orders will ship as soon as we receive them from our vendor suppliers.

Percussion Source is committed to child safety and compliance with all applicable safety laws. The musical instruments, accessories, and movement props featured in our catalog and online are not toys. They are intended for use with adult supervision and are not for children under three years of age unless otherwise indicated. While our products pass applicable hazardous substance requirements, including those for lead, they are not designed for rough play. Some items may be fragile. Frequently they contain small moving parts necessary to their operation and/or are shipped in such a way as to be unsuitable for use by younger children. If you have questions regarding the appropriateness of an item for a child, contact us at 1-866-849-4387 or via email at service@percussionsource.com. Thank you for your understanding of this important issue.

Percussion Source is committed to complying with all applicable product safety warnings and regulations. As many of our customers are from the state of California, we have chosen to include applicable Proposition 65 warnings as part of our online product descriptions.

We are confident that our products are not harmful when used as designed and intended, and our products have been tested for and passed any applicable child safety laws. Along with our manufacturers, we regularly review our products for continued compliance with these laws.

We have chosen to include to also include the Proposition 65 information on our products to comply with this California right-to-know law, and to provide our California customers with information regarding this regulation.

The presence of the warning indicates that the product contains a chemical known to the State of California to cause cancer and/or birth defects or other reproductive harm. This does not mean that the products will cause harm, or that they are in violation of any product safety standards or requirements. Due to the vast number (850+) of both naturally occurring and synthetic chemicals on the Proposition 65 list, it is not possible to evaluate the levels of these in all of our products.

For more information regarding Proposition 65, we recommend you visit www.p65warnings.ca.gov

Read the Percussion Source Privacy Policy here.

Setting up a new account is easy! To create a new personal or business account, find "Register" on the right side of the grey menu bar at the top of our site. Select the type of account you want to create.

Just fill out the form accurately, click "Create Account", and you'll be taken back to the Percussion Source home page as a logged-in customer.

Business accounts (companies, school districts, K-12 schools, colleges, universities, etc.) will be given the option to submit tax-exempt documents and apply for credit approval to pay by purchase order after entering basic name & address details.

Basic Beat products were developed with the educator in mind. Basic Beat musical instruments and accessories provide a balance of quality, price, and performance and we are proud to back them up with exceptional customer service and support. If you are not fully satisfied with a Basic Beat purchase, or if there are any defects with the product within the first year, let us know. We will be happy to exchange it for a replacement item or to credit your account. All exchanges or replacements are subject to approval.

Returns: If for any reason you are dissatisfied with your purchase you may return it to us within 45 days of the original purchase date. Returned products must be returned with receipt, packing slip, or invoice, and with all original packing materials and in their original condition. Opened software and recorded media are not returnable unless defective. The customer is responsible for all return shipping charges. All special orders and items returned without original packing materials or not in original condition are subject to a 20% restocking fee. Please allow up to 2 weeks for your return to be processed. Your refund will be processed in the same manner in which payment was made.

Defective Merchandise: Within 45 days of the original purchase date, defective merchandise may be exchanged for a like item or returned for a refund. After 45 days, and up to 1 year after the original purchase, defective merchandise may be exchanged for a like item or repaired at the discretion of Percussion Source. If a like item is not available, a substitution may be made at the discretion of Percussion Source. Percussion Source will be responsible for the costs associated with the return and replacement shipping.

Basic Beat Guarantee: If you are not fully satisfied with a Basic Beat purchase or if there are any defects with the product within the first year, let us know. We will be happy to exchange it for a replacement item or merchandise credit. All exchanges or replacements are subject to approval. Percussion Source will be responsible for the costs associated with the return and replacement shipping.

MERCHANDISE RETURN INSTRUCTIONS:

Please call 1-866-849-4387 for a return authorization number. Have your packing slip ready when you call.

Ship returned item(s) in original packing materials via UPS or Parcel Post insured to:

Attn: Percussion Source Returns
RA # _______________
401 Westcor Dr
Coralville, IA 52241

To assist us with your return, please document the account number listed on your packing slip on the outside of the return package.

Discrepancies or Shipping Damage: Any order discrepancies or shipping damage must be reported within 10 days of receipt. Please retain all packing materials for damaged shipments as the carrier may need to inspect them. Any photos you can take of the damaged product or packaging would be very helpful. Percussion Source will be responsible for the costs associated with return and replacement shipping.

If your order has not yet been released to our warehouse for packing and shipping it may be canceled. Please call us at 1-866-849-4387 or email us at service@percussionsource.com to see if your order can be canceled.

Because we try to ensure prompt delivery of every order, most orders are processed and released within 24 to 48 hours. If you need to cancel an order, please contact us as soon as possible so we can catch it before it's released to the warehouse for shipping.