The Leap Day Free Shipping promotion is valid on all orders placed between 12:00 AM CST February 29th, 2012 and 11:59 CST February 29th. Free shipping is only available on orders using standard shipping that are shipping within the Continental US. Excludes items with flat rate shipping. Not valid on international orders or orders shipping to US Territories or orders shipping to AK or HI. No rainchecks.

Percussion Source is proud to use UPS and USPS for order fulfillment. With the busy holiday season there are some modifications to regular business hours and shipping schedules. See below for more information.

November

Wednesday, November 23

• Normal Pickup and Delivery
• Expedited orders placed by 2 pm CST will be delivered Monday, Nov. 28
• Next Day orders placed by 2 pm CST will be delivered Friday, Nov. 25

Thursday, November 24 (Thanksgiving Day)

• Percussion Source Offices Closed
• No Pick Up or Delivery

Friday, November 25

• No Standard pickup or delivery
• Expedited and Next Day orders have regular pickup and delivery

December

Friday, December 16

• Last day to order for Standard shipments to arrive by Christmas

Tuesday, December 20

• Last day for orders placed by 2 pm CST to ship Expedited to arrive by Christmas

Wednesday, December 21

• Last day for orders placed by 2 pm CST to ship Next Day to arrive by Christmas

Thursday, December 22

• Normal Pickup and Delivery
• Next Day orders placed by 2 pm CST will be delivered Friday, Dec. 23
• Expedited orders placed by 2 pm CST delivered Tuesday, Dec. 27

Friday, December 23

• Normal Pickup and Delivery
• Next Day orders placed by 2 pm CST delivered Tuesday, Dec 27
• Expedited orders placed by 2 pm CST delivered Wednesday, Dec. 28

Monday, December 26

• No Pick Up or Delivery

Thursday, December 29

• Regular pickup and delivery
• Next Day orders placed by 2 pm CST delivered Friday, Dec 30
• Expedited orders placed by 2 pm CST delivered Tuesday, Jan. 3

Friday, December 30

• Normal Pickup and delivery
• Next Day orders placed by 2 pm CST delivered Tuesday, Jan. 3
• Expedited orders placed by 2 pm CST delivered Wednesday, Jan. 4

January

Monday, January 2

• No Pickup or Delivery

Percussion Source will accept your order whatever way you choose to submit it!

Order online anytime, it's 100% safe and secure
Order by phone, call us toll-free at 1-866-849-4387
Order by fax toll-free at 1-888-470-3942
Mail your order

Please do not e-mail your order to Percussion Source as we cannot guarantee the security or privacy of information transmitted via e-mail. However, feel free to contact us with any questions about your order at: service@percussionsource.com

Order Online
To order an item online, simply click the "Add to Shopping Cart" button next to the desired item. Clicking this button will place the item in your shopping cart and automatically expand the mini cart in the upper right hand corner of the screen.

Our ordering process is 100% safe and secure, using Thawte Secure Socket Layer (SSL) protection.

Order by Phone
Phone orders are welcome on our toll-free order line 1-866-849-4387 between 9:00 AM and 5:00 PM Central Standard Time, Monday through Friday. To save time, please be prepared when you call with the item numbers you want and your payment information.

Order by Fax
To order by fax, use the order form included in our catalog, or print an order form online. Be sure to complete the entire form, especially your name and billing address; ship-to information (if different than bill-to); complete item information (number, description, quantity and price); complete payment information; and your signature. When complete, fax the form to us toll-free at 1-888-470-3942.

Order by Mail
To order by mail, use the order form included in our catalog, or print an order form online. Be sure to complete the entire form, especially your name and billing address; ship-to information (if different than bill-to); complete item information (number, description, quantity and price); complete payment information; and your signature. If enclosing a check, please pay in US dollars. Mail your completed order form to:

The Percussion Source
ATTN: Order Entry
PO Box 5521
Coralville, IA 52241

It's easy to pay for your order at Percussion Source!

Credit Card
We gladly accept VISA, Mastercard, American Express or Discover for payment. Credit card orders are accepted online, by phone, fax or mail.

PayPal
Percussion Source is happy to accept PayPal accounts as a valid payment option. Simply use your PayPal credentials during the checkout process.

Check/Money Order
If sending in your order by mail, you may include a check or money order with your order. Please include shipping and handling charges as listed on our Shipping Rates and Freight Rates tables. Please contact our Customer Service department if you have any questions about your order or shipping amount. Please make all checks payable in U.S. dollars to: Percussion Source.

Purchase Orders
We want it to be easy for schools, orchestras and other institutions to get what they need. Purchase orders for approved institutions can now be accepted online or they may be faxed or mailed to Percussion Source for processing. Approved official institutional purchase orders are billed on open account due within 30 days of the invoice date. If your account becomes past due you will be charged a 1-1/2% service charge per month. If your account becomes past due by 90 days, service to your account will be suspended and legal action taken. Please make all checks payable to: Percussion Source and include the invoice number on your check. Please contact our Accounts Receivable department if you have any questions.

Bank Wire Transfer
International and domestic orders may be processed by bank wire transfer methods. Please indicate on your order that wire transfer method will be used, and our Customer Service Department will provide your bank with the necessary information. Bank wire transfers can not be accepted online.

*Please note : A service fee of $35.00 will be added for Wire Transfer Bank Fees on International orders.

Internet orders are processed daily, Monday-Friday, 8 am - 5 pm.

Your order must be submitted by 12:00 PM CST for NEXT DAY or 2ND DAY service.

If your order is submitted after 12:00 PM CST, it will be processed on the next business day. We will use regular UPS Ground service unless you request otherwise. Next Day and 2nd Day services are also available.

International (including Hawaii, Alaska and Puerto Rico) shipping charges are determined on a per order basis. Please call for international rates.

Shipping rates are determined by the subtotal dollar amount of the order. Rates for Standard, Expedited and Next Day Air for shipments within the United States, APO/FPO and US Territories are listed below.

Express shipping orders must be placed by 2:00 p.m. CST to assure shipment the same day. Express orders placed after 2:00 p.m. CST will ship the following business day.

Freight Rates

When choosing one of the express shipping options (2nd Day, Next Day), please keep in mind that there are many factors that may affect delivery of your order.

• Shipping days do not include Sundays, and frequently do not include Saturdays. A shipping "day" is considered a business day (Monday through Friday).
• Orders placed from Friday 12 PM - Monday 8 AM CST) are processed on Monday morning.
• In the event of a back ordered item, Percussion Source will express ship all available in stock items immediately, and express ship back ordered items as soon as they become available. See below for more info on backorders and out-of-stock items.

For Saturday delivery, please call us at 1-866-849-4387.

Your order must be submitted by 12:00 PM CST for NEXT DAY or 2ND DAY service.

Should you have any out-of-stock items on your order, we will ship in-stock items immediately and ship your backorders as soon as they become available. You will not be billed for backorders until they are shipped. Generally speaking, you can expect any backordered items within 2-4 weeks.

Try as we might to keep items in stock and available for you, from time to time backorders do occur. Due to the unique nature of some of our instruments, often times we need to "special order" them for you. Please allow extra time for these items to arrive.

We try to ship all in-stock merchandise within 1-2 business days of receiving your order. Depending on your choice of shipping, product availability, peak times, your location, weather and other factors, delivery time will vary. Generally, you can use the following as a guideline:

Regular Ground: 7-10 business days
2 Day: 2-3 business days
Next Day: 1-2 business days

To arrange Saturday delivery, please call us at 1-866-849-4387.

Percussion Source is required by law to charge sales tax in states where we have a physical presence, including the appropriate sales tax to customers within the state of Iowa and Illinois. Residents of the following states will be charged sales tax in accordance with local tax laws: NC, SD, WI. Taxes will not apply in all other states.

International orders must be paid in full prior to shipment. Due to certain manufacturing restrictions, not all products will be available for shipment to all locales. Some international orders will require prepayment via Wire Transfer. If your order requires a wire transfer payment, you will be contacted by a representative via email before your order is processed. Wire transfers have a fee of $35.00.

UPS, Fed-Ex or BAX Global will be used for international shipments (including Hawaii, Alaska and Puerto Rico). Shipping charges are determined on a per order basis. You will be contacted by a representative before your order is processed with a notification of the shipping charges. In addition to normal shipping charges customers are responsible for any duties or taxes individual governments may assess. Please contact us for an exact total before sending payment.

If you are not satisfied with your purchase you may return the items within 30 days for exchange or credit (less shipping costs). To return an item, call Percussion Source toll-free at 1-866-849-4387 for a Return Authorization Number. Save all paperwork with your shipment. Please have your packing slip available when you call. You must have a Return Authorization Number to ensure your return will be handled properly. Items returned within 30-60 days are subject to a 20% restocking fee based on the original invoice. No returns will be accepted after 60 days unless prior arrangements were made.

Cassettes, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product. Federal law prohibits accepting returns at any time for any reason on software that has been opened.

Once you receive authorization, please follow the instructions on the form and carefully ship the item via an insured carrier (UPS preferred) to:

The Percussion Source
ATTN: Returns/RA#____
401 Westcor Dr.
Coralville, IA 52241

Please be sure that your return authorization number is written clearly on the outside of the package. Include a copy of your packing slip or invoice inside the package. Packages received without prior authorization will be subject to delays.

Damaged, Incorrect or Missing Items
We are proud of the products we sell and have complete confidence in their workmanship and durability. Should you receive a damaged item, we want to replace the item as quickly as possible. Please call us at 1-866-849-4387 or email us at service@percussionsource.com (pictures are always helpful) to arrange for pickup at our expense. We will then take appropriate action to file a UPS claim or a warranty replacement if applies. Our goal is to get a replacement to you as soon as possible.

Occasionally, mistakes happen. If you are missing an item, or if you were shipped the wrong item, we apologize for any inconvenience this may cause and want to fix the problem as quickly as possible. Please call us at 1-866-849-4387 or email us at service@percussionsource.com as soon as you are aware of the problem. If we have made an error, we will correct it immediately and pay for any shipping charges incurred.

Duplicate Shipments
If you receive a duplicate shipment because of an error on our part, we will promptly pick it up at our expense and credit the entire invoice amount.

Unfortunately, due to the large volume of orders we receive, we are not able to "flag" orders that are sent to us more than once. If you fax, mail, email, phone in, or place an internet order more than once, it may be duplicated. In this instance, you may return the shipment for credit, excluding shipping, at your expense.

If you are sending us an order confirmation, please be absolutely certain that you have clearly indicated this. Otherwise, the order will likely be duplicated and may be returned at your expense.

School bids are welcome.  Please send bid by email to service@percussionsource.com or fax it to 888.470.3942.  You may also mail your bid request to Percussion Source, Attn Bid Manager, 1212 5th Street, Coralville, IA 52241.

Percussion Source is your full service resource for the finest concert percussion instruments and accessories.

Everyone at Percussion Source is an active percussionist. When you call you’ll talk with fellow percussionists to get advice from a player's perspective.

We offer a wide range of products including timpani, marimbas, xylophones, glockenspiels, concert chimes, celesta, bass drums, concert toms, snare drums, hand percussion, drum sets, marching drums and accessories, print music, and lots of other gear.

We are proud to have a close working relationship with many of the top brands in the industry.

Percussion Source is your exclusive source for some of the finest percussion products in the world including Stubbs Percussion, Buddy & Thein Triangles and Per Del Triangles.

Your musical success is the focus of our work. We welcome your comments and thoughts about how we can help serve you better. Please contact us at service@percussionsource.com

Our Relationship With West Music Company
Percussion Source is a division of West Music Company, Inc. Any information you provide to Percussion Source is also the property of West Music and its subsidiaries. Your online username, password and account information is shared between www.westmusic.com and www.percussionsource.com. Additionally, your login information is valid for both sites.

Percussion Source Anthology
The Percussion Source Anthology is the educational side of Percussion Source! Percussion Source has become known as not only an excellent source for quality instruments, but also for their desire for a slightly different (and ever more excellent) quality of customer service—especially when it comes to education. The intent of the Anthology is to find, gather, and share as many educational resources as possible with those who visit the site.

You can rest assured that your shopping experience at Percussion Source is 100% safe and secure. We take every precaution to protect your sensitive information.

When our order form asks you to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best data encryption system in the industry Secure Socket Layers (SSL), provided by Thawte.

Our Privacy Policy
We are 100% committed to respecting your privacy. At various places throughout our website, you are asked to provide information. We will not sell, share, or rent your personal information to others in any way.

Your Account
You do not need to log in to use this website, although you must create an account prior to any purchase. During account creation and the order process you are required to provide personal shipping and financial information. This information is taken in a secure area, encrypted for your protection, and is not sold or shared with anyone else under any circumstances.

Email 
Percussion Source uses email to keep you informed of new products, sales and specials that we think you should know about. When you make your first order or request, your email address is added to our file and you will receive the next email update published. At the bottom of each message will be instructions on how to unsubscribe. We hope that you find value in the services we provide, and we hope to stay in touch with you using this method. Your email address is never shared with outside parties.